Terms and Conditions

Take it easy with Sloth Net speeds


Please read all of the terms and conditions carefully, to ensure you have a complete understanding of them, before selecting agree. By clicking ‘Agree to terms and conditions’ you are confirming you understand the following terms and conditions for the Sloth Net products and services: Sloth Net cannot be held responsible for the misuse or misconduct of the telecommunication used by our devices, products or services.

Acceptable Use Policy

Sloth Net reserves the right to change this Acceptable Use Policy at any time and notify you by posting an updated version of the Policy on our website. The amended Policy will apply between us whether or not we have given you specific notice of any change. We encourage you to review this Policy periodically because it may change from time to time. This Policy applies to all End Users who use the network supplied by Sloth Net.

Lawful Purposes

The network, including the network of any service provider from whom Sloth Net acquires a service for the purpose of resale, and including the web sites operated by Sloth Net may be used only for lawful purposes. Users may not use the network in order to transmit, distribute or store material:
a. in violation of any applicable law;
b. in a manner that will infringe the copyright, trade mark, trade secret or other intellectual property rights of others or the privacy, publicity or other personal rights of others;
c. that is obscene, threatening, abusive or hateful; or
d. that contains a virus, worm, Trojan, or other harmful software or component.

No Spam

Users are prohibited from using the network to accept, transmit or distribute unsolicited bulk data, commonly known as spam (which includes, without limitation, email, SMS messages, MMS messages, bulletin boards, messages to communities or groups or web sites, software and files). The only circumstances in which the network may be used to send bulk data of an advertising or promotional nature is in accordance with any applicable laws relating to spam and the sending of bulk data and where the bulk data is sent to persons with whom the sender has a pre-existing business, professional or personal relationship or to persons who have previously indicated their consent to receive such data from the sender from time to time (for example by giving their consent by filling in information to that effect on the sender's web site). The sender must also provide an unsubscribe function on their web site (and make this function known to recipients in the relevant data as sent) which allows those recipients to elect not to receive further bulk data. Unless these requirements are met, Users must not send bulk data on the network.

Prohibited Uses

The following activities are also prohibited uses of the network:
a. Sending data, or causing data to be sent, to or through the network that hides or obscures the source of the data, that contains invalid or forged headers or domain names or deceptive addressing;
b. Receiving or collecting responses from unsolicited bulk data (spam), whether the original was sent via the network or not, or hosting a web site to which recipients of unsolicited bulk data are directed;
c. Relaying data from a third party's mail server without permission or which employs similar techniques to hide or obscure the source of the data;
d. Collecting or harvesting screen names or email addresses of others for the purpose of sending unsolicited emails or for exchange;
e. Sending large or numerous amounts of data for the purpose of disrupting another's computer or account;
f. Sending data that may damage or affect the performance of the recipient's equipment;
g. Persistently sending data without reasonable cause or for the purpose of causing annoyance, inconvenience or needless anxiety to any person;
h. Sending mass messages (including for the purpose of advertising), other than within communities, groups or web sites that specifically encourage or permit advertising; and
i. Sending binary files (rather than text files), other than within communities, groups or web sites that specifically encourage or permit this.
j. not promote or market or otherwise encourage the use of the Mobile Services for M2M Use or to facilitate voice calls over the IP protocol (VOIP) or for sending or receiving SMS over an IP network. Users are prohibited from violating or attempting to violate the security of the network, including, without limitation:
a. accessing material not intended to be accessed by the User or logging into a server or account which the User is not authorised to access;
b. attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation;
c. attempting to interfere with, disrupt or disable services to any other User, host or network, including, without limitation, via means of overloading, flooding, mail bombing or crashing;
d. forging any TCP/IP packet header or any part of the header information in any email or any community, group or web site posting; and
e. taking any action in order to obtain services to which such User is not entitled. Violations of system or network security may result in civil or criminal liability for the User. Sloth Net and/or our Network Operator will investigate occurrences which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations.

Sloth Net may suspend or terminate any User’s service if we determine, that the User has violated any element of this policy.

Monitoring

Sloth Net has no obligation to monitor the network, but reserves the right to do so, including as required by applicable law, and to remove any material on, or block any data transmitted over, the network in its sole discretion. Sloth Net takes no responsibility for any material input by third persons and not hosted on or transmitted over the network by Sloth Net itself. Sloth Net is not responsible for the content of any web sites hosted on or accessible using the network other than its own web sites.

Privacy Policy

Sloth Net reserves the right to change this Privacy Policy at any time and notify you by posting an updated version of the Policy on our website. The amended Policy will apply between us whether or not we have given you specific notice of any change. We encourage you to review this Policy periodically because it may change from time to time.

This is our Privacy Policy which sets out how Sloth Net and its related group companies manage personal information. This only applies to personal information that identifies you or could reasonably identify you. It does not apply to ‘de-identified’ or ‘anonymised’ information where the individual cannot be identified from the information.

We only collect personal information which is reasonably necessary for our functions or activities or which is directly related to them. Typically, this information includes your name, date of birth, Title, address, contact details, account information, company name and your customer feedback. Our primary purpose for collecting and holding personal information from our customers is so we can supply our products and services to you, or other purpose we disclose to you at the time we collect the information. Related purposes (‘secondary purposes’) include to assess your orders and account management, for product, process and system improvement and development, to provide you with customer support and to obtain customer feedback and to inform you about our products and promotions, and to comply with our legal obligations. Usually we collect personal information about you directly from you or your authorised representative, for example when you order a product or service from us, submit a form application, contact us with an inquiry or complaint, pay a bill or complete a customer survey. We may collect personal information from our related group companies, affiliates and Authorised Agents. We may also collect personal information from someone else for example credit related information from a third-party agency. If we ask you to tell us personal information and you choose not to, we may not be able to provide our services to you, or answer your inquiries. We only use or disclose personal information as set out in our Privacy Policy. We use or disclose personal information for the primary purpose of supplying our products and services to you. We also use or disclose it for a secondary purpose as outlined above if you consent, or you would reasonably expect us to use or disclose it for that purpose. We may use or disclose personal information if required or authorised by law, if necessary, in relation to a suspected unlawful activity or serious misconduct related to our functions or activities or if reasonably necessary for enforcement related activities of an enforcement body or to assist in locating a missing person. For example, we may disclose personal information to law enforcement bodies and to others if required or authorised by warrant or court order or other legal obligation. We may use or disclose personal information if necessary, to lessen or prevent a serious threat to life, health or safety and it is unreasonable or impracticable to obtain consent. We may use or disclose personal information if reasonably necessary to establish, exercise or defend a claim or for the purposes of confidential alternative dispute resolution. Typically, we disclose personal information to our related group companies. We may also disclose it to our third-party service providers and suppliers if required for the purposes set out in this policy. For example, we may disclose personal information to other suppliers who help us deliver the services to you.

Data Quality

We take reasonable steps to ensure that the personal information we collect is accurate, up to date and complete, and that the information we use or disclose (having regard to the purpose of the use or disclosure) is accurate, up to date, complete and relevant.

Data Security

We take reasonable steps to protect personal information we hold from misuse, interference and loss and from unauthorised access, modification or disclosure. We take reasonable steps to destroy or de-identify personal information if we no longer need the information for any permitted purpose or if we are not required by law to retain the information.

Access, corrections and complaints

You can ask to access personal information we hold about you, and you can ask us to correct it if there are errors. If you wish to submit a request to access and/or change your information, we encourage you to contact us online at www.Sloth Net.com.au/contact We aim to respond to your request within 30 days.

Warranty

This warranty against defects is given by Sloth Net ABN 78 591 106 300

Consumer Guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
1. to cancel your service contract with us; and
2. to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Warranty Against Defects

1. This warranty is in addition to and does not limit, exclude or restrict your rights under the Competition and Consumer Act 2010 (Australia) or any other mandatory protection laws that may apply.
2. We warrant our goods to be free from defects in materials and workmanship for the warranty period of 12 months from the date of original sale. Subject to our obligations under clause 1.2, we will at our option, either repair or replace goods which we are satisfied are defective. We warrant any replacement parts for the remainder of the period of warranty for the goods into which they are incorporated.
3. To the extent permitted by law, our sole liability for breach of a condition, warranty or other obligation implied by law is limited
(a) in the case of goods we supply, to any one of the following as we decide –
(i) the replacement of the goods or the supply of equivalent goods;
(ii) the repair of the goods;
(iii) the cost of repairing the goods or of acquiring equivalent goods;
(b) in the case of services we supply, to any one of the following as we decide –
(i) the supplying of the services again;
(ii) the cost of having the services supplied again.
4. For repairs outside the warranty period, we warrant our repairs to be free from defects in materials and workmanship for three months from the date of the original repair. We agree to repair or replace (at our option) any materials or workmanship which we are satisfied are defective.
5. We warrant that we will perform services with reasonable care and skill and agree to investigate any complaint regarding our services made in good faith. If we are satisfied that the complaint is justified, and as our sole liability to you under this warranty (to the extent permitted at law), we agree to supply those services again at no extra charge to you.
6. To make a warranty claim you must before the end of the applicable warranty period, return the goods you allege are defective, provide written details of the defect, and give us an original or copy of the sales invoice or some other evidence showing details of the transaction.
7. Send your claim to: Sloth Net. Tel: 0439 436 416 Email: slothnetsl@gmail.com

This warranty does not cover

This warranty will not apply in relation to:
1. goods modified or altered in any way;
2. repairs performed other than by our authorised representative;
3. defects or damage resulting from misuse, accident, impact or neglect;
4. goods improperly installed or used in a manner contrary to the relevant instruction manual; or
5. goods where the serial number has been removed or made illegal
6. goods connected to an incorrect power source

Warranty Peroid

The warranty period across Sloth Net products varies from 12 – 24 Months and depends on the specific product the warranty period is referring to which can be found in the individual products user manuals under Warranty Period. No repair or replacement during the warranty period will renew or extend the warranty period past the period from the original date of purchase. By clicking the agree button you have read and understood the above terms and conditions and now agree to participate in using Sloth Net services.

Services and Conditions

Sloth Net services are non lock in month to month subscriptions.
All services are Traffic Unmetered, Best Effort Services. Download and upload speeds are best effort estimatations for typical speeds during peak hours.
Services can only be used for single premises use and not to be used as part of a demand aggregation service.
Sloth Net may suspend or terminate any User's service if we determine, that the User has violated any element of this policy. The failure to pay connection service fee may result in suspension or termination of User's service.



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